Frequently Asked Questions

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  • How to Word Your Wedding Invitations

    For tips and guidelines on how to word your wedding invitations, read here.

  • How do I place an order?
    1. Choose a design from our website or contact us to avail of our bespoke service. By working closely with a  designer you will be guided towards an invitation best suited to your wedding theme / colours / location etc. (custom design cost an additional fee of 75 euro)
    2. Place your order on our website. Questions? Email us – we’d love to hear from you!
    3. Review and approve proofs – print them off and make sure everything is perfect! It’s the customers responsibility to ensure everything spelling / date / time / venue and all other details are correct - once approved these cannot be changed. You get 2 free rounds of colour PDF proofs.
    4. Your order ships about 2 weeks from approval (depending on the service selected).
  • What happens after I place my order?
    1. We'll e-mail you with an order confirmation for review/approval.
    2. Within 4 business days, we will email you a colour, digital .pdf proof of your invitation.
    3. Your order ships about 2 weeks days from approval (depending on the service selected).
  • Can you mail me a printed proof of my invitation?

    Letterpress:
    - Inkjet printed proofs are available for a fee of €20 per proof plus shipping.
    - Please note that inkjet printouts are not the same as the final letterpress printed product: the colour will not be 100% accurate and the texture will be flat, rather than indented.

    Digital Offset:
    - Digital offset proofs are available for a fee of €20 per proof plus shipping.
    - The colours will be very close to the final output, but please note that there can be subtle variations between jobs.

  • What is your cancellation policy?

    Once your final proof is approved, there are no refunds if you choose to cancel.

  • After the items are printed, what is your return policy?

    Our wedding invitations and personalized stationery are custom-printed products so we do not accept returns. However, if for any reason you are unhappy with your order, please give let us know and we will correct any mistakes made on the part of Feather & Ink as quickly as possible.

  • What should I check on my proofs?

    Here is a checklist which will will help you proof your stationery:

    1. Are all the stationery items you've ordered included in the proof?
    2. Are the ink, paper and envelope colours correct?
    3. Are all fonts correct?
    4. Is the text spaced properly?
    5. Is the alignment correct?
    6. Double check all dates, names, professional titles, physical addresses, email & web addresses, and telephone numbers and make certain you've included all relevant information.
    7. Double check that there are not abbreviations and that all dates and addresses are spelled out (i.e. Street versus St.)
    8. Double check spelling & punctuation.
    9. Are any design elements or motifs missing? Please note that all background patterns and borders are printed so if a pattern or border does not appear on your proof, it will not be printed.

    Please note: Once you have given final proof approval, you bear final responsibility for the design and typographical elements of your invitations. Feather & Ink will not bear the costs of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued.

  • What is letterpress?

    Letterpress printing is relief printing of text and image using a press with a "type-high bed" printing press and movable type, in which a reversed, raised surface is inked and then pressed into a sheet of paper to obtain a positive right-reading image. It was the normal form of printing text from its invention by Johannes Gutenberg in the mid-15th century until the 19th century and remained in wide use for books and other uses until the second half of the 20th century. In addition to the direct impression of inked movable type onto paper or another receptive surface, letterpress is also the direct impression of inked printmaking blocks such as photo-etched zinc "cuts" (plates), linoleum blocks, wood engravings, etc., using such a press.


    Nowadays, commercial letterpress has been revived by creating a deep impression in the paper with the printing press.  In the days gone by an apprentice would have been scolded for printing deeply as it was considered poor workmanship and referred to as “printing for the blind” - likening it’s affect to that of braille.  Today however we see the beauty in the textured affect and are rarely asked to print without it.

  • What is needed to begin the proofing process?

    A 25 euro deposit is required to begin the proofing process.

  • Is the deposit refundable?

    When your job moves to printing, that 25 euro deposit is folded into the overall cost.

  • What happens after I pay my Proofing deposit?

    After receiving your personalised details, the studio will contact you to discuss specifics, gather any outstanding pieces of information and answer any questions you may have. From that point onwards you will be working directly with a designer (not through the website)

  • When will I receive a proof?

    Within four business days a colour PDF proof and confirmation of final estimate is emailed to you - feel free to make as many changes as you require - the first two rounds of proofs are free and 25 euro thereafter.

  • When does my design go to print?

    We will only go to print after receiving a final signed approval from you!

  • When am I charged the full amount for my order?

    You will be charged in full - ie the total quote minus the 25 euro deposit, after we receive the final signed approval from you

  • When does my order ship?

    Within approx 2-3 weeks from approval (depending of the method of printing chosen by you) your order gets beautifully packaged and sent on it’s journey to you!